The Return and Exchange Policy of Alarabia Doors Company:

Return Policy:

  1. Right of return: The customer has the right to return the product within 7 days from the date of purchase from the online store or from one of the company’s branches, provided that the product is in its original condition, has not been used, and is wrapped in the original packaging.
  2. Return Terms: The customer has no right to return the product in the following cases:
    • If it appears defective due to misuse or improper installation by the customer.
    • If the product was installed by people not affiliated with the company.
    • If the product is ordered with special specifications that differ from the specifications mentioned in the online store or in the company’s branches.
    • If the product is received by the customer and not installed
    • If the product is purchased from one of the company's branches.
    • If the product is received by the customer and installed by a technician employed by the company.
  3. Return Procedures:
    • The customer must notify the company of their desire to return the product within 7 days from the date of purchase
    • The customer can return the product either through the online store or from one of the company's branches
    • The customer must bring the original invoice when returning the product
    • The company will inspect the product to ensure it is in its original condition
    • If the return is accepted, the company will refund the value of the product to the customer within 7 days from the date of receiving the product

Exchange Policy:

  1. Exchange Right: The customer has the right to exchange the product within 10 days from the date of purchase from the online store or one of the company's branches, provided that the product is in its original condition, unused, and packaged in the original packaging.
  2. Exchange Conditions: The customer is not entitled to exchange the product in the following cases:
    • If it appears defective due to misuse or improper installation by the customer.
    • If the product was installed by people not affiliated with the company.
    • If the product is ordered with special specifications that differ from the specifications mentioned in the online store or in the company’s branches.
    • If the product is received by the customer and not installed
    • If the product is purchased from one of the company's branches.
    • If the product is received by the customer and installed by a technician employed by the company.
  3. Exchange Policy:
    • The customer must notify the company of their desire to exchange the product within 10 days from the date of purchase
    • The customer can exchange the product either through the online store or from one of the company's branches
    • The customer must bring the original invoice when exchanging the product
    • The company will inspect the product to ensure it is in its original condition
    • If the exchange is accepted, the company will provide the customer with the new product within 10 days from the date of receiving the product

Note:

  • Return and exchange terms and conditions may vary in some cases, so please consult the company to confirm the terms and conditions before making a purchase.
  • The customer can contact the company through: